Birmingham Orthodontics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

We spoke with 1 patient and received feedback from a further 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. One patient told us, “Birmingham Orthodontics provides an outstanding level of care. The service is safe, effective, caring, responsive, and extremely well‑led. I am deeply grateful for the positive impact this treatment has had on my life and would highly recommend the practice to anyone considering orthodontic care.”

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate. We were told, “I attended Birmingham Orthodontics for treatment to correct significant overcrowding and misalignment, and the standard of care I received throughout my journey was exceptional. From my first appointment, the team demonstrated a consistently high level of professionalism, compassion, and clinical expertise.”

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. Patients were offered a survey for completion after each appointment. We reviewed the completed surveys for 2026 and saw that these were wholly positive. Patient’s comments included “Relaxed and friendly but professional, have confidence in advice and treatment given,” and “Always really friendly and explains everything.” We also saw that the practice received a large amount of thank you cards from satisfied patients.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff told us, “The leaders in the practice are approachable and easy to talk to. I feel comfortable raising questions or concerns, and I feel that I am listened to. They take time to hear what I have to say and respond in a supportive way, which makes communication open and effective.”

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.