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Hillton Dentistry Gillingham

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work.

We looked at the personnel files for four members of staff and found that recruitment processes were being followed appropriately. We found that not all staff had written references, proof of identity or a completed application form on file. Having spoken to staff and the provider, it was clear that these records related to staff who had been employed by the provider for over 10 years. In these cases each staff member did have a Curriculum Vitae (CV) on record providing a full employment history.

There were effective recruitment and selection processes in place.

We spoke with the staff members whose files we had looked at, and they confirmed that the information recorded on their individual personnel files was accurate.

We saw that the policies and procedures for the recruitment of staff had been followed appropriately.

The provider may find it useful to note that self-employed staff were not always recruited in a manner consistent with how the permanent staff were employed. This meant that people who used the service could not be assured that self employed staff were recruited appropriately.