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Hillton Dentistry Gillingham

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The practice treated both adults and children. We saw that there were both adult and child protection policy in place, with contact numbers available for the local safeguarding teams if needed. The provider had obtained a copy of the Kent and Medway protocols for safeguarding adults and children.

We saw that all of the staff team had received training in Adult Protection. Staff told us that they had received training in safeguarding adults and children and were clear about their roles and responsibilities in the event of abuse being suspected. Staff were aware of the procedures for dealing with physical and verbal abuse from patients and their representatives.

The provider may find it useful to note that we saw from staff training records that they had not received training about the Mental Capacity Act 2005. This meant that they lacked knowledge about the importance of this legislation, and how to apply it. The provider assured us that he would discuss this with the Primary Care Trust and/or the Dental Practice Advisor (DPA) and access any training that would be available.

We saw from the staff files we viewed that Criminal Record Bureau (CRB) checks for all staff had been obtained prior to the commencement of their employment. These had been obtained within the last year and were stored securely.