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Hillton Dentistry Gillingham

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF


Inspection carried out on 4 December 2012

During a routine inspection

We spoke with three people about the care and treatment they received. One person told us that they liked the practice and had been a patient there since childhood, that they had no complaints about the service or the staff and that the "thought of changing dentist if we moved away, fills me with dread!" Another person said "I have received really good treatment in the time I have been coming here, my children even like coming here!" People told us they were always included in discussions about their treatment and were clear about the cost of treatment.

During the inspection we spoke with staff and looked at patients' records, staff records, policies and procedures. Staff we spoke with told us that they enjoyed working at the service.

We found that the practice provided a clean environment for treating patients and equipment used was satisfactorily maintained.

We found that the practice provided almost all of the mandatory training for staff, and ensured this was kept up to date. Where there were shortfalls, the provider had taken steps to rectify this.

We saw that records were stored securely, and were well maintained and appropriately completed.