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Inspection report

Date of Inspection: 19 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 78.07 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 July 2013, sent a questionnaire to people who use the service and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. We looked at the recruitment files for the two staff who had been employed since the practice registered with the Commission. We saw an application form was completed for each staff member. This included details of previous employment. Two references were sought for each applicant. We noted the reference request form did not specifically solicit information from the referee regarding the applicant’s suitability to work with vulnerable groups. The form also did not ask the referee to sign and date it. We discussed this with the provider who agreed to include this information in an amended document to improve the robustness of the recruitment process. We received copies of the amended information within two working days of our inspection visit.

Appropriate checks were undertaken before staff began work. Photographic proof of each applicant’s identity was obtained and disclosure and barring checks were undertaken prior to staff starting work. These showed checks were undertaken to ensure each employee was permitted to work with vulnerable people. We saw detailed interview records to ensure applicants possessed the right aptitude for the role they had applied for. The provider had not developed a checklist to confirm all recruitment checks prior to staff starting employment. However, we discussed this and following our inspection the provider sent us a checklist they had developed, to act as a prompt to ensure all required documentation was in place. The provider took a positive approach to amending written recruitment processes for new staff by taking action where we highlighted areas in which minor improvements could be made. All appropriate recruitment checks were carried out as required by the regulations.