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Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 77.79 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2013, talked with people who use the service and talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During our inspection we spoke with three patients. Patients told us that appointments were easily arranged. One told us that they were given an appointment for an emergency on the same day they called the surgery. One patient told us "I have recommended this practice to other people.” We looked at a sample of comments received from a survey carried out in 2012 which were very positive. One comment read: “I am very happy with every aspect of the service.” 100 patients took part in the survey and all of them were happy with the quality of care they received.

We saw evidence that the practice had been accredited with the Denplan Excel Award. This meant that the practice had a set of policies and procedures in place to maintain the safety and welfare of patients. It also meant that the practice carried out regular audits and one of these audits was a record card audit to make sure all dentists within the practice were carrying out full oral health assessments.

We looked at three patient's records which were available on a computer system. These contained all the relevant clinic information to show a full oral health assessment had been carried out. We found that when x-rays were taken, the reasons for taking the x-ray and the result were clearly documented. In addition there was information about the patient’s medical history and the patients we spoke with confirmed their medical history was checked prior to any treatment.

We saw a copy of the practice medical emergencies protocol and instructions to staff for what to do in the event of an emergency were clearly displayed in the surgeries. There was a medical emergency kit, first aid kit and oxygen available at the reception area. We saw that the emergency drugs and equipment were regularly checked and found the drugs to be in date. Staff told us they received the appropriate basic life support training annually and we saw certificates to verify this. In addition, the practice manager told us that staff received training days every six months which incorporated different medical emergency case scenarios to improve staff confidence in dealing with emergency situations. This meant the surgery had considered the different types of emergencies that could arise and had put appropriate procedures in place for dealing with emergencies.