Bewbush Dental Practice Also known as South Cliff Dental Group Crawley

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines. However, patients said that appointments were regularly cancelled, and that they could not get through to the practice as the telephones were routinely not answered.

The practice displayed its opening hours at the practice and on their website. Improvements were needed so that the information provided to patients was clear in terms of how they could contact the practice and the arrangements for raising complaints and concerns.

Improvements were needed to the arrangements for assessing the needs of people with disabilities and making reasonable adjustments to support people. The practice disability access audit was incomplete and did not reflect the layout of the premises.

The was step free access to the treatment rooms. There were no accessible toilet facilities, Staff were unsure if there was a hearing induction loop available

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.