22 January 2013
During a routine inspection
During the inspection we spoke with two dentists (one of whom was also the registered provider), three dental nurses and the practice manager and observed two consultations. After our inspection visit, we spoke by telephone with eight people who were registered with the practice to ask them about their experiences of the service.
People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included, 'Fantastic service' and 'Gives you full information, give you every option for treatments.' People who were very nervous about going to the dentist told us that the staff were very patient with them. Staff reassured them throughout their treatment, putting them at ease.
People told us that the practice was clean and tidy and that they had no concerns about hygiene.
Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.