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Archived: Heacham Drive Dental Practice

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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF | 77.53 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People we spoke with told us they fully understood the care and treatment choices available to them. People told us the dentists provided advice and information about good oral care. Two people we spoke with had recently registered with the practice and they told us they had completed medical questionnaires and had been given information about the services provided. Whilst people who had been registered at the practice for many years told us they were always asked by the dentist at each visit whether there had been any changes to their health since their previous appointment.

Paper and electronic records were kept which recorded the treatment provided by the dentist along with the information provided to people as part of their consultation and a record of their decision regarding treatment.

This showed people who used the service were given appropriate information and support regarding their treatment and that they understood the treatment choices available to them.

Access to the front door was via a ramp. The reception area provided a range of seating and magazines and books as well as leaflets which provided information about a range of treatments and procedures. Questionnaires seeking peoples’ views were sited next to a suggestion box which provided an opportunity for people to comment on the practice. Information collated from completed questionnaires was displayed in the reception area along with how the practice planned to respond to people’s comments.