- Homecare service
Sharon Brinkman Care Services Ltd
Assessment report published 29 September 2026
Contents
Ratings
Our view of the service
About the Service
The service provides care to people in their own home. At the time of the inspection the service was supporting 60 people.
Who the service is for
This service supports older people and people with physical disabilities who are living in their own homes.
Key findings
We carried out this assessment on 27 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People continued to receive safe care that reflected their preferences and choices. People were involved in decisions about their care and support. Care plans described people's needs, preferences and daily routines. People were supported to remain as independent as possible and make choices about their daily lives.
Staff understood their safeguarding duties and knew how to raise concerns. Risks were assessed and managed to help keep people safe and well. Managers monitored staffing levels and arranged support from a consistent staff team. People told us staff generally arrived on time and visits were completed without them feeling rushed.
People's needs were assessed before they started receiving care. Care plans gave staff clear guidance on how to support people safely and effectively. Staff completed training needed for their role, including safeguarding, moving and handling, infection prevention and control, medicines and end of life care. Staff worked with healthcare professionals when there were concerns about a person's health or wellbeing.
We checked whether the service was working within the principles of the Mental Capacity Act 2005 (MCA). Staff and managers demonstrated an understanding of the MCA and the importance of gaining consent before providing care. Managers told us no one using the service was subject to a community Deprivation of Liberty Safeguards authorisation at the time of our assessment. People were supported to make their own decisions where possible and were not subject to unnecessary restrictions. People had choice, control and freedom over their lives.
People were supported to receive their medicines safely. Staff completed medicines training and checks on their competence. Systems were in place to share information about medicine changes and update care records. Audits and other checks helped identify and address any issues.
People were treated with kindness and respect. Staff understood the importance of dignity, privacy and independence. Care plans included information about how people wanted to be supported. Records showed people were offered choices and their decisions were respected. Managers had identified improvements were needed to make records more focused on people's experiences and choices and had taken action to improve this.
Care was tailored to people's individual needs. Staff supported people to maintain important relationships and take part in activities they enjoyed. Support was adjusted when required. This helped people achieve good outcomes and reduced the risk of unequal experiences.
Leaders understood the service well and were committed to providing good quality care. The provider and senior staff led by example and created a culture of respect. They recognised the importance of supporting staff and creating a positive working environment. One staff member told us, "As a company, I have never felt as valued as a staff member as I do working here." Staff described managers as approachable and supportive and spoke positively about the support they received. This had helped the service maintain a stable staff team, which helped provide continuity of care and enabled staff to build positive relationships with people. People, their homes and their belongings were valued.
Managers used audits, spot checks and checks on staff competence to monitor the quality of the service. The provider had embraced electronic care systems to support care delivery, quality monitoring and communication with relatives. Relatives were able to view information about the care provided, which helped promote transparency and involvement. These systems supported oversight of the service and demonstrated the provider's commitment to continuous improvement.
People's experience of this service
Overall, feedback from people using the service and their family members was consistently positive. We spoke with 10 people who used the service and 12 family members. People described staff as reliable, caring and professional, and many spoke highly of both the carers and the management team.
People told us they felt safe with the support they received. Family members said carers arrived on time, communicated well and provided consistent care from familiar staff. One family member told us, "I trust them and they will let me know if there is a problem," while another described the carers as, "Absolutely brilliant." People also valued having a stable team of carers who knew them well and understood their needs. Feedback indicated staff were usually on time for visits and families felt confident that cover arrangements were made when unexpected issues arose.
People and their relatives felt staff had the skills and knowledge needed to provide effective care. Family members described the assessment process as thorough and supportive, with one saying, "It was a smooth process and helped them accept the care." Others told us staff were, "Very thorough and do anything she needs in the house." People said carers took time to complete tasks properly and people never felt rushed during visits.
People consistently described staff as kind, compassionate and respectful. One person said, "They are very gentle nice young women; they make sure you are properly showered and looked after," while another family member told us staff were, "So kind and considerate." People valued the time carers took to speak with them and felt they were treated with dignity and respect.
People and their families told us the service responded well when circumstances changed and that managers were approachable and supportive. One family member described how, following a fall, the provider arranged overnight support at short notice to ensure their relative remained safe. Others said the service gave them, "100% peace of mind" and described the management team as, "On the ball" when dealing with concerns or requests. Overall, people expressed confidence in the quality of care provided and felt the service was well organised, responsive and dependable.