Archived: RPM Health Clinic Warwick

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all quality statements in the caring key question. This is the first inspection for this provider since their registration with CQC. This key question has been rated as good.
Staff treated people with kindness and empathy, respecting their individuality and taking account of their needs and preferences. The service directly employed 3 staff members with the rest being contractors. The provider cared about the wellbeing of the whole team and supported staff to provide services.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

The provider treated people as individuals and made sure that care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds and protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider listened to and understood people’s needs, views and wishes.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff we spoke with said it was a close-knit team, who met and communicated regularly, usually on the provider’s main site. Communication and information sharing took place via email or using a messaging app. The provider had access to occupational health services if required. However, we observed that staff often worked alone within the clinic and had no way of quickly summoning help from within the building such as a panic button or alarm.