Linnet Mews

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments of individuals’ needs were carried out before they moved into the service. These assessments involved the person and, where appropriate, their relatives and healthcare professionals, ensuring the service could effectively meet their needs and preferences.

The registered manager explained how transitions into the service were carefully planned and introduced gradually, giving people time to become familiar with the environment and staff. This approach helped to reduce anxiety and promote a smooth, positive experience.

Support plans and risk assessments clearly outlined individuals’ needs and any associated risks, along with the actions staff should take to minimise the likelihood of avoidable harm. Staff confirmed that this information was regularly reviewed and updated to reflect any changes in people’s needs.

Support plans also included detailed information about individuals’ choices and preferences. Clear guidance was available for staff on how to support people with their daily routines, and daily care records demonstrated that staff consistently followed this guidance.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service provided person-centred care, with support plans tailored to each individual’s needs and developed collaboratively with people. A trauma-informed approach was embedded in practice, ensuring staff recognised the potential impact of past experiences on people’s wellbeing and behaviour. Care was delivered in a way that promoted safety, trust, choice, collaboration, and empowerment, helping people feel understood and in control of their support.

People were encouraged to engage in personalised activities that reflected their interests and preferences, supporting their emotional wellbeing and sense of identity. Care and support were delivered in line with recognised best practice and current evidence-based guidance, including National Institute for Health and Care Excellence (NICE) guidelines.

Support was provided in a timely and responsive manner. Records showed that referrals to external professionals were made when required, and their recommendations were incorporated into support plans. This ensured continuity of care while maintaining a consistent, trauma-informed approach that respected people’s histories and supported positive outcomes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff collaborated extremely effectively with health and mental health professionals, ensuring individuals received coordinated, proactive, and clinically informed support. This involved jointly developing positive risk‑taking strategies that allowed people to safely explore new opportunities, build confidence, and achieve meaningful personal goals.

External professionals reported that staff consistently demonstrated a strong ability to balance safety with individuals’ independence and choice. The service also maintained close partnerships with healthcare providers to ensure reasonable adjustments were identified and put into practice, enabling people to access healthcare services comfortably and without unnecessary distress.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider consistently supported and encouraged people to make healthier choices regarding their diet, lifestyle, physical activity, and personal and oral hygiene. Clear and accessible information was provided in a way that met people’s needs, helping them to understand their options and take an active role in maintaining and improving their overall health.

The provider recognised one person’s anxiety and reluctance to access healthcare due to past trauma and put tailored, person-centred support in place. Staff were proactive in seeking medical advice, maintaining accurate records, and arranging appointments in a familiar environment where possible. A hospital passport was in place to share key information, and staff used a trauma-informed approach, offering reassurance and emotional support. Clear escalation processes ensured concerns were acted on promptly. Overall, this support reduced barriers to accessing healthcare and promoted the person’s wellbeing

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were central to the support provided, with records demonstrating a high standard of personalised care tailored to each person. Support plans clearly outlined personal goals and were kept under regular review and revised to reflect changes in people’s circumstances or goals.

Staff showed a strong understanding of people’s behavioural patterns that might signal distress or unmet needs, enabling them to respond promptly and effectively with appropriate support.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff consistently respected people’s rights in relation to consent and ensured that decisions about support were made in ways people could understand. Staff demonstrated a strong awareness of the need to obtain consent before delivering support, ensuring information was provided in a meaningful and accessible way, with appropriate support in place to help people make informed decisions.

Staff recognised when people needed reassurance, space, or alternative communication methods to feel comfortable providing consent.