- Homecare service
Abletrust Care
Assessment report published 1 October 2026
Contents
Ratings
Our view of the service
About the service
The service is a supported living setting, providing support to people with a learning disability and/or autistic people. Supported living services deliver personal care to people as part of the support that they need to live in their own homes. The personal care is provided under a separate contractual arrangement to those for the person's housing. At the time of our assessment, the service was delivering care to 3 people.
Who the service is for
This is a service for people with a learning disability and/or autistic people.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting this guidance.
Key findings
We carried out this assessment between 23 and 25 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
Lessons were learnt to prevent accidents and incidents from reoccurring. The registered manager told us, “We have meetings to discuss what happened, and what could we have done differently. We don’t let the carer feel guilty. It’s about learning and moving on.”
Staff were aware of their responsibility to safeguard people from neglect and abuse. Staff completed annual training in safeguarding to refresh their skills in this area.
Care plans and risk assessments were detailed and included important information to support staff in meeting people’s needs.
The environment was clean and tidy. The registered manager told us, “Even though we don’t own the property, we take the onus of responsibility, and we communicate to the landlord if there are any issues.”
There were enough suitably skilled staff to meet people’s needs. Staff had received training in areas that were relevant to their role, including specialist training in learning disabilities and autism.
Medicine storage systems were safe. Each person had their own locked medicine cabinet in the kitchen area. A staff member told us that the management team and people’s relatives were able to view on the electronic medicine system if people’s medicines had been administered.
People’s needs were reviewed on a regular basis, with people and their relatives being involved in this process where possible. Staff worked hard to ensure outcomes for people were positive. The registered manager told us, “Before if people came into the home, [person] would become agitated. The carers have supported them and learnt their non-verbal cues and body language. This [person] has transformed and is so happy.”
Staff felt the management team were approachable and supportive, and described them as, “Very good people. They’re doing a perfect job.” The registered manager told us, “My style of leading is we develop the team, so they are able to make decisions.” Staff were able to provide feedback to the management team through supervisions, online meetings and regular face to face meetings.
Governance audits were in place to monitor and improve the quality of the service people received. Where shortfalls were identified, action was taken in a timely manner to resolve these.
People's experience of this service
People using the service were able to give us limited feedback due to their communication needs. We therefore also spoke with their relatives to gather more information on their experience of care.
People using the service told us the care they received was “good” and that they “like it.” A relative added, “The staff are very dedicated and try to make my [family member] and the other people living there feel at home. They are open to suggestions and advice, and they also make suggestions themselves, including around safeguarding the individual. It feels like a team effort.”
People and their relatives told us staff were kind and caring and supported them to spend quality time together. One relative told us, “Staff allow us to spend time with them and do not put unnecessary boundaries in place.” Another relative said, “I think they are kind and caring towards them.”
Staff involved relatives in people’s care and lives. One relative told us, “If [they are] unwell or anything changes, staff let us know. They also involve us as parents. We have attended their Christmas celebrations with them.” People were supported to integrate in their community through attending local activities. This included opportunities for people such as trampolining, swimming, attending college and going to the gym.
People were empowered to be as independent as possible. For example, each person had their own cupboard and fridge space in the kitchen for storing their food items in. People were supported individually to shop for their food and to cook their preferred choice of meal each day rather than everyone being served the same meal. This demonstrated staff supported people to live as independently as possible in their own home, rather than care being delivered to suit the convenience of staff.
Relatives confirmed people were supported to live in a hygienic and tidy setting. A relative told us, “The house is clean. Whenever I go there, staff are always doing some cleaning and it is kept clean.”
People and their relatives were encouraged to give their feedback through annual postal and telephone surveys. The registered manager told us, “It’s not about complaining, it’s about getting the care they deserve.” One relative confirmed this, saying, “Whenever I raise something with the manager, she deals with it and explains things to us. They always help us.”