- Dentist
Durley Avenue Dental Practice
Assessment report published 17 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 13 May 2025.
We found the practice had not met all regulations.
Recruitment procedures reflected current legislation but were not always followed.
Medicines and prescriptions were not always managed in line with current guidance.
The practice did not have wholly effective systems in place to manage all risks. In particular, the risks associated with fire and Legionella
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Waterlooville and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms.At the time of our inspection, there was a total of 17 staff, of which there were 4 dentists, 5 dental nurses, 1 dental therapist, 4 dental hygienists, and 3 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 dental therapist, 1 dental hygienist, and 1 receptionist.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the inspection findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 17 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “They explain everything really well”, “Friendly and engaging staff”, “The dentist and hygienist are very competent and excellent at putting me at ease”, “clear advice and guidance from dentist, runs to time and practice is clean and tidy”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.