Polesworth Dental Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice. Feedback received gave an overall impression that patients received compassionate, high-quality care and felt well supported throughout their treatment. Patients had high levels of confidence in the clinical care provided, with dentists described as calm, gentle, and professional.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate. We were told that staff were friendly, professional, and attentive and that they listened to patients' concerns and responded promptly to their needs.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

The practice received many thank you cards and gifts from satisfied patients. Patient feedback received showed a strong patient loyalty and trust in the practice, with comments highlighting its excellent reputation and intention to remain with the service.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.