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Peter Hartley - Dental Surgery

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF | 68.12 KB

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 June 2013, talked with people who use the service and talked with staff.

Our judgement

There was an effective complaints system available.

Reasons for our judgement

There was an effective complaints system available.

We saw that information about how to make a complaint was in the practice leaflet and on display in the reception area. However, the provider may wish to note that some of the information was out of date.

All four people we spoke with said they knew how to make a complaint should the need arise. The practice had not received any recent complaints. The dentist told us that there was a system in place to make sure that detail of any complaint, together with the action taken to resolve it and the outcome would be recorded.