Healey Supported Living Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care records reflected people’s preferences, goals and aspirations, and provided clear guidance for staff on how to support them effectively. Supporting tools such as communication passports, a hospital passport and behaviour support plans were in place and included strategies to manage distress and promote independence. However, care plans did not consistently include review dates, but providers assured us they had been reviewed regularly and we saw evidence changes were made following a change in risk.

Communication needs were clearly recorded including the use of non-verbal methods such as Makaton and visual prompts, with guidance for staff to support effective engagement. For example, plans included ways to communicate with people, using short sentences and using easy read information. There was information specific to each person about what non-verbal communication they used, for example, what different body language presented as. The plans also included people’s communication choice, preference and presentation of emotional state, and if people were able to communicate verbally or non-verbally.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Policies and procedures were in place and accessible to staff via the provider’s intranet. These covered key areas including safeguarding, equality and diversity, clinical governance. Policies reflected current guidance and legislations.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service worked collaboratively with healthcare professionals to support people’s health needs, including regular reviews and the development of health action plans. Initiatives to promote healthy lifestyles and social inclusion were in place, with evidence of positive outcomes for people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service held monthly meetings for people who used the service and staff included discussions which promoted people to live healthier lives. For example, staff used a group session which focused on healthy eating and hydration, where people were encouraged to understand balanced diets, including increasing fruit and vegetable intake and making healthier food choices. Feedback showed people had responded positively, with some making improvements to their diets, such as increasing healthier options and reducing less nutritious choices.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider had effective systems in place to monitor and improve outcomes, using detailed and person-centred care plans to track progress, identify changes in need and ensure support was adapted to achieve positive outcomes for people.

The provider always carefully explained to people what their rights around consent were, made sure they fully understood them and always fully respected these when delivering person-centred care and treatment.

The provider ensured information was accessible to people with different needs, including the use of easy read formats. For example, consent forms were provided in easy read, and people were supported to review these with staff, who explained the information and checked understanding before individuals agreed and signed, promoting informed consent and involvement in decision-making.

Staff recorded when people declined support, ensuring this was clearly documented. This supported respect for people’s choice and consent, while also enabling monitoring of any patterns or changes in engagement with care.