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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF

Overview

Inspection carried out on 25 January 2013

During a routine inspection

Patients told us that they were very satisfied with the care, treatment and advice provided at the practice and did not have any concerns about the service they received. They told us that they had been fully involved with the dentist and staff about the treatments available to them and the costs involved. Examples of comments from patients were � �been coming here since 1984 and have had no worries about coming here� and �My daughter travels all the way from Brentwood to Eastbourne to see Mr Fellows�.

We found that people felt fully involved in their care and treatment and had consented properly. The patients felt that they were treated with respect and dignity.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of high quality service delivery. The staff were well trained and caring.