- Dentist
Poldent Dental Care
Assessment report published 16 February 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 2 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Staff provided care and treatment in line with current guidance. The practice should ensure clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.
The practice should implement a system to ensure routine patient referrals to other dental, or health care professionals are monitored.
The practice is in Wakefield city centre and provides private dental care and treatment for adults and children.
There was a portable ramp to provide step-free access to the practice. Pay and display car parks were available, including dedicated parking for disabled people, near the practice. Wheelchair users may not be able to access the ground floor toilet.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 6 dentists, 4 dental nurses (including 1 trainee), 1 dental hygienist, 2 receptionists, a practice manager, 2 cleaners and an administrator. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
On the day of our inspection, we received patient feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“The reception team is always very kind, welcoming and helpful.”
“The service provided was very good. I was treated well.”
“The dentist service was very professional and friendly.”
“My experience has been very positive. Staff have always been caring, respectful and have treated me with dignity.”
Patients commented positively about the standards of cleanliness. “The environment was safe and hygienic.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “My needs were treated with the right care and right time.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Everything was clearly explained, I’m very satisfied.” “I have felt involved in decisions about my care throughout.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.