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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People we spoke to told us they felt safe and confident when receiving care or treatment. When we spoke to parents of young families who used the practice, they told us they were always able to accompany their children during consultations or treatment. The said their children were not anxious or afraid about receiving dental treatment because their experiences to date had always been positive.

We saw the practice had a policy in place for safeguarding children. A policy for safeguarding adults was in the process of being completed. Contact details were available for the Buckinghamshire NHS child protection team and Buckinghamshire County Council safeguarding adults team. We confirmed online safeguarding adults training had been competed by all staff in December 2012 as had safeguarding children training. This meant staff had the necessary training to be able to identify actual or potential abuse. Staff knew how and where to refer any safeguarding concerns.

When we spoke with dental staff about the Mental Capacity Act 2005 and the associated Deprivation of Liberty Safeguards, they had a reasonable understanding of the issues and principles of them. They showed they understood the need to protect people they provided treatment to from unlawful or excessive restraint. They confirmed vulnerable patients, including children, were always seen accompanied by a responsible adult.