- Homecare service
Bhandal Homecare
Assessment report published 8 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 16 July to 28 September 2026. The service is a care at home service providing support to adults of all ages, some of whom were living with dementia, mental health or physical disabilities. This was the first inspection of the service since they registered with CQC. There were 2 registered managers at this service, within this report referenced as the registered manager.
People and their relatives consistently spoke positively about the care and support provided. They described staff as caring, compassionate, respectful and reliable, and valued the trusting relationships developed through support from a consistent team of carers. Feedback confirmed visits were delivered on time and for their planned duration, helping to ensure people received person-centred care that reflected their individual needs, preferences and routines.
Staff knew people well and demonstrated a strong understanding of their health needs, personal histories and desired outcomes. Care records were detailed and holistic, capturing both the support provided and people's overall wellbeing. Effective communication between care staff and office-based teams supported continuity of care and enabled changes in people's needs to be identified and responded to promptly. People and their relatives were actively involved in decisions about their care and told us they felt listened to, respected and able to maintain their independence wherever possible.
The service worked proactively with healthcare professionals when concerns about people's health or wellbeing were identified, helping people achieve positive outcomes. Medicines support was provided safely by trained staff who understood their responsibilities and sought guidance when required.
Leaders were committed to delivering high-quality care and promoting positive experiences for people. They were described as approachable and responsive and demonstrated a strong commitment to continuous improvement. Quality assurance systems, alongside effective oversight of care delivery, helped leaders monitor performance, identify areas for development and drive improvements. Staff spoke positively about the support they received and shared leaders' commitment to providing safe, compassionate and person-centred care.
Overall, the service demonstrated a caring and positive culture where people received reliable, personalised support from staff who knew them well and were focused on achieving good outcomes.
People's experience of this service
People and their relatives were extremely positive about the care they received from the provider with one relative saying, “From day 1 the support you gave (person) was amazing… in a person centred way and we thank you all”.
They found staff to be caring, empathetic and described them as going above and beyond. One person told us, “The carers (person) can’t fault them, they go above and beyond… if it wasn’t for them on the Monday (person) was poorly, talking him into going into hospital they wouldn’t have gone”.
People reported feeling safe and told us staff were punctual, competent and reliable.
One relative told us, “The carers are an absolute godsend to me my (person) is in such kind, caring hands.” Another relative said, “I trust all the staff that visit my (person) and I know they will keep them safe as well”.
People and their relatives expressed high levels of satisfaction with the compassionate nature of the care team.
One relative said, “I have recommended the service to many people and there has never been a disappointed friend yet”.
Relatives told us how communication with staff and leaders was proactive and responsive. A relative stated, “Communication is excellent no matter how small the question may be”.
The leadership and management team received overwhelming praise for their communication, and hands-on dedication. Relatives gave examples of the management team supporting with care which was outside of contracted care hours without hesitation.
One person said, “I cannot thank the company and staff enough for all the love and care that they deliver, I have my life back now”.