- Homecare service
Pure Moments Ltd
Assessment report published 1 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 19 and 21 January 2026. Pure Moments Ltd is a care at home service providing personal care to older people, younger adults, people with physical disabilities, dementia and mental health conditions. At the time of assessment, 9 people were using the service and receiving personal care. The service had not been assessed and rated before, so we completed a comprehensive assessment. This assessment was prompted following information received around people’s support. During this assessment, we found some areas needing improvement such as management of medicines and service oversight. The provider did not always ensure they used robust assurance systems and governance processes which operated across all levels of the service. This meant people were at risk of harm and not receiving care they needed. The provider did not always ensure safe and proper management of medicines and recruitment. We found the provider did not inform us and the local authority about 2 notifiable incidents in a timely manner as required by law. The provider did not always ensure clear and complete records of people’s care and treatment monitoring and risk mitigation. Staff had not received all their mandatory training to ensure they had most current knowledge and skills. We have asked the provider for an action plan in response to the concerns found at this assessment.
People were protected and kept safe by staff and relatives confirmed this. The provider made sure there was continuity of care, and they worked well across teams and services to support people. The registered manager and staff understood the principles of good care and treatment. People’s rights around consent, privacy and dignity in practice were considered and respected. People and families were treated with kindness, empathy and compassion. The service cared about and promoted the wellbeing of their staff and they told us they enjoyed their jobs. The registered manager and the nominated individual were visible within the service and led by example. The nominated individual is the person responsible for the service on behalf of the provider. Staff told us they understood their responsibilities to raise concerns and report incidents or allegations of abuse. They felt confident issues would be addressed appropriately.
People's experience of this service
We received positive feedback from people and relatives about their experience using the service. People were supported by staff who knew them well and understood how to meet their needs appropriately. People were supported to access healthcare services to maintain their wellbeing as and when needed. People and their relatives, where appropriate, were kept informed about people’s health and welfare. People and their relatives agreed the staff cared for them safely. They were happy with the management of the service and knew they could contact the registered manager or the nominated individual if they had any problems they wanted to raise. They felt they had good communication and relationships with the service. Staff promoted people’s independence and involved them or their families in decisions about their care. People and relatives were positive about staff being kind, caring and respectful. People’s nutrition and hydration needs were supported by staff if needed. While people and relatives expressed general satisfaction with their care and treatment, our assessment found some elements of care and support did not always meet the expected standards.