- Dentist
Archived: Sydenham Dental Surgery
We served a warning notice on Dr. Parminderjit Singh Thiara on 5 March 2025 for failing to meet the regulations related to safe care and treatment, good governance and fit and proper persons employed at Sydenham Dental Surgery.
Assessment report published 7 May 2025
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 12 February 2025.
We found the practice had not met all regulations.
Medicines and prescriptions were not managed in line with current guidance.
Recruitment procedures did not reflect current legislation. Leadership was not always effective and governance systems were lacking.
Systems to support a culture of continuous improvement and development were not established at the service.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance. Improvements were required to the infection control procedures in place.
The practice had some systems to manage risks although improvements were required.
There was scope for improvement in the safeguarding processes in place.
The practice did not have effective systems to review and investigate incidents and accidents.
The practice is in Sydenham, Leamington Spa and provides NHS and private dental care and treatment for adults and children.
There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 1 treatment room. During the assessment we spoke with dentist and the receptionist.
The provider was not complying with 3 regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our assessment, we saw patient feedback from a further 17 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. One patient said, “Friendly and professional with good advice”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
While the people we received feedback from expressed that they were generally happy with their care, our assessment found there were regulations that were not met.