- Care home
New Bradley Hall
Assessment report published 7 August 2026
Contents
Ratings
Our view of the service
Date of assessment 13 – 27 July 2026.
New Bradley Hall is registered to provide accommodation, care and support for people who require nursing or personal care, including people living with dementia. The service can accommodate up to 66 people. At the time of our visit, there were 63 people living at the home.
There was a culture of continuous improvement and learning which was shared with staff to drive improvements in the home. People were involved in assessments of their needs which considered people’s communication, personal and health needs. People were supported to have enough to eat and drink to stay healthy. Staff worked well with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff monitored people’s health to support healthy living. Staff sought peoples consent before providing support.
People were treated with kindness and compassion and involved as partners in their care. Staff protected people’s privacy and dignity and treated people as individuals and supported their preferences. People were supported to make daily choices about their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely and caring way.
Staff provided information people could understand. Systems were in place to enable people, those important to them, and partner agencies to give feedback which the provider took account of and where needed acted upon.
Staff were recruited safely and received the training they needed for their role. The provider supported staff development and wellbeing.
The home was managed by a supportive and effective management team with a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were passionate about their role, felt supported, valued and were treated equally.
Governance systems were in place to enable the management team to maintain oversight and ensure people received safe and good quality care. However, we found some improvements were required with records which had not always been updated following changes in some people’s needs. We also found some improvements were needed with the management of some peoples ‘as required’ (PRN) medicines. The management team and provider were receptive to our feedback and immediate actions were taken to address the issues we raised.
People's experience of this service
People and those important to them were positive about the quality of their care. People felt safe and were involved in planning their daily care and understood their rights. People were supported to take positive risks, to ensure they had choice and control of their lives. People told us staff knew them well and treated them as individuals.
People described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. People and those important to them said people had meaningful daytime opportunities to keep them physically and mentally active. This included trips out in addition to meaningful activities during the day. A person told us, “Marvellous place couldn’t get any better place than this. We are included in everything we are even helping at the fete.”
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were given choices, were listened to, and staff consistently interacted positively with people.
People enjoyed the food provided and confirmed choices were always available. We saw during the hot weather people were supported to drink more and had lollipops provided to ensure people remained hydrated. Fans were provided to keep people cool. People and those important to them felt confident to raise any concerns with the management team who they described as approachable, kind and caring. Observations supported people knew who the management team were.
Family and friends felt welcomed into the home and encouraged to join in events and home life. A relative told us, “We are always well informed about everything’, ‘I would recommend this home to anyone looking.”