Total Access Medical Diagnosis

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

The service promoted people’s choice and control over their own care, treatment and wellbeing. To use the service, people would choose their treatment with the ability to ask a pharmacist via the website if they had any concerns before proceeding with their medicine request.

Via the online platform, the service understood people’s needs, views and wishes. People were able to request pharmacists for advice to ensure that their needs were considered.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet their wellbeing needs, which included ensuring suitable time for breaks. Staff praised the flexible working arrangements.