Alas Healthcare (Leeds)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Not rated.

We could not make a judgement as there was not enough evidence for us to rate this key question.

We have not awarded this service a score for Well-led.

Find out about when we will not publish a key question score and what we look at when we assess Well-led.

The provider had established a shared vision, strategy and culture grounded in equity, equality, human rights, diversity, inclusion and engagement. However, staff we spoke with were not aware of the service’s vision or values. Not all staff recognised Leeds as the organisation’s office base and instead referred to one of the provider’s locations elsewhere. Therefore, we could not be assured staff knew where the office was if needed.

At the time of the assessment, a registered manager was in post, with management responsibilities and accountability shared between them and the wider senior leadership team. However, staff were not always aware of who the senior leaders were or the specific roles they held within the service.

The registered manager told us they were responsible for other locations and spent only two days each week at Alas Healthcare Leeds. Although they were accessible by telephone, the registered manager was responsible for several services nationally and attended the primary office only twice a week. The wide geographical distribution of people using the service further reduced direct managerial oversight of daily operations. Staff told us they felt supported by the registered manager. One staff member said, “Yes, its run well and I feel supported. Whenever I call them, [registered manager’s name] will pick up.”

The provider promoted a positive culture in which staff felt confident to speak up and knew their views would be listened to. Staff told us they felt able to approach the registered manager when needed and felt well supported. One staff member said, “They are understanding when something goes wrong, and when you report it, they find a way to resolve it straightaway."

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

The provider had systems in place to support accountability and good governance, which they used to manage and deliver safe, sustainable care, treatment and support. These systems were informed by available information about risk, performance and outcomes. However, some audits were not effective; for example, recruitment audits and visiting call time audits were not always accurate‑. Although the service had governance processes in place, they had not been fully tested in practice because the service was supporting only a small number of people.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.

We could not make a judgement as there was not enough evidence for us to rate this quality statement.