C M Desai Limited - Rushey Mead

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity and showed compassion.

Patients said staff were professional, courteous and considerate. Comments included, “I recently visited the clinic for a routine check-up and I just wanted to take a moment to express my gratitude. From the moment I walked in, I was greeted with warmth and professionalism by the staff. The clinic itself was very clean and welcoming, which immediately put me at ease. (Clinician’s) expertise and gentle approach made the entire experience so much more comfortable than I anticipated. I truly appreciated how they took the time to explain the procedure and made sure I felt at ease every step of the way. The attention to detail and commitment to patient care did not go unnoticed. Thank you once again for providing such outstanding dental care.” Also, “They were really lovely and professional. I've been going since I was a child and the level of care has been top tier every visit.”

Patients felt they were treated as individuals and their personal and cultural needs were respected.

We were provided with a patient survey which indicated a high level of satisfaction with the care and treatment received at C M Desai Limited - Rushey Mead.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.