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Pinhoe Dental Centre Limited

All reports

Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We looked at the provider’s recruitment policy to ensure it included all aspects of appropriate recruitment. We looked at the records of four staff employed at the practice including the most recently appointed person. We saw how recruitment checks, including disclosure and barring service (DBS) checks were made and two references were gained for three of the four employees. The provider may wish to note that for the most recently appointed member of staff references were not available in their file. The provider told us this was an oversight due to the person having been known to the practice for many years as a patient and that a relative was also employed by them. They told us they would gain references for all staff in future. We saw evidence of General Dental Council (GDC) registration and registration numbers for all dentists, hygienists and dental nurses. Staff files contained examples of application forms, interview questions and professional indemnity for all dentists, nurses and therapists. Copies of innoculation checks were held in the staff files we checked.

There were effective recruitment and selection processes in place. In all the files we looked at we saw there were copies of job offer letters as well as contracts and terms and conditions of the post. In the dentist and dental nurses files we looked at we saw evidence of their continuous professional development records. We also saw copies of certificates relating to training undertaken by staff once employed; for example, infection control, first aid, health and safety and safeguarding vulnerable adults and children. This showed when staff were recruited they received the basic training required to ensure a safe working environment was maintained. This ensured that patients were supported by staff with the right skills to maintain a safe environment.

The patients we spoke with made positive comments about the staff employed in the practice. Some of the comments made included, “I’ve found the staff very approachable, friendly and professional throughout the thirty-one years I’ve been coming here”; “The dentists and nurses are fantastic with my kids”; “The staff are friendly and professional, they make me feel important” and “The dentist is simply the best”. These comments showed that patients were satisfied with the staff who worked in the practice.

The four dental nurses we spoke with told us about their recruitment process as well as initial induction training before commencing their job. For example, one dental nurse told us they spent a minimum of two weeks undertaking basic induction training and working alongside existing staff. They told us the induction included safe working practices and their responsibilities regarding their new role and how they were mentored by more experienced nurses before supporting dentists alone. This meant that appropriate staff recruitment and induction support processes were in place. This also ensured the practices staff were suitably skilled and knowledgeable about the support they offered.