Rose Water Place Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff treated them well, “They always treat me nicely.” We observed positive interaction between staff and people, staff knew people well and this was apparent in our observations.

Staff described what and who was important to people. Care plans described people well and included information that was individual and supported a holistic approach to people’s care and support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. People’s rooms were spacious and included personal items giving an indication of their life before moving into the service and who was important to them. For example, family photographs were all around people’s rooms.

People’s care plans included people’s religious, spiritual or cultural needs, or if they did not wish to be involved in any activities such as religious events held in the service.People told us staff knew them well including their choices and preferences. People told us, “I like to get up about 6.30-7.00 it used to be 8.00 before they came in but now, they know.” And “Yes, I like to get up at 7am and they know this, and they are pretty good. I do what I want really”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were given choices, and their decisions were respected. For example, when a person expressed, they were not sure they liked their room, staff gave them the option to move room. Staff supported the person to consider all the pros and cons of both rooms to decide, which was to stay in their original room.

People’s care plans included details of how to support people to be as independent as possible. One person told us, “Well today I went to the cafe and made myself a cup of tea. I often make my own tea. It’s nice that I can do that.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People had access to call bells, people showed us their pendent alarms, so they could call for assistance wherever they were in the service.

During our inspection call bells were answered quickly, we did not see or hear anyone waiting for staff attention. Relatives described the equipment used to support their loved ones and alert staff quickly. People had sensor mats which alerted staff when people stood up and were at risk of falling.Relatives told us staff responded quickly when people were unwell and called the emergency services or out of hours doctor when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by the management, they had received reflective supervision which staff described as positive. We observed staff taking regular breaks during our inspection.

Staff told us the provider was very good at recognising ambition and promoting within the current staff team. Staff told us they had worked in some of the provider’s other services as care staff and had been promoted to seniors when they started at Rose Water Place.The provider supported staff to attend personal appointments at short notice, which staff appreciated and supported their wellbeing.