Chocolate Works Care Village

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had clear, person centred and person specific care plans. These identified how people wanted to receive their care and what their choices and preferences were. Staff felt care plans gave them enough information to provide the right care to people.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives told us they had been involved in the creation and review of their care plans. Care plans focused on what was important to the person and described their life history for staff so they had an understanding of the person. Documentation used nationally recognised monitoring tools to identify changes to the person’s situation.

The staff team worked well to provide services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well together and had a joined up approach to ensure people received the right support, at the right time. Care plans were detailed and specific to the person where they contained all the relevant information. Systems were in place to ensure information about people was shared appropriately with other services when needed. Hospital passports had been developed to ensure easy information sharing, and good relationships had been developed with partner organisations.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to a range of health and social care professionals to ensure their health and wellbeing was maintained. There were regular visits from professionals such as the GP and mental health team to provide support to people.

The staff team routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The staff team monitored people daily to identify any changes which may require additional support. Staff were passionate to ensure people lived with maximum independence and received clinical support when required.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to maintain control over their life and decision making. People consented to their care and where people were unable to provide consent, staff followed the principles of the Mental Capacity Act (2005). People had mental capacity assessments and best interest decisions in place to ensure staff had the relevant information to provide support on the persons behalf in their best interests. Largely, Deprivation of Liberty safeguard (DoLs) were referred, but we found one example where this had not happened and a person was being deprived of the liberty without the correct authorisation in place. The provider responded immediately to this and sent a DoLs referral to the relevant organisation, and committed to strengthening their oversight of DoLs referrals.