- Dentist
Acre Medical Services
Assessment report published 9 October 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 16 September 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Acre Medical Services is in the London Borough of Ealing and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 6 dentists (1 of which has special interests in orthodontics and implants), 6 dental nurses, 1 dental hygienist, 2 receptionists, the practice manager and the practice owner. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, the dental hygienist, 1 receptionist, the practice manager and the practice owner.
People's experience of this service
On the day of our inspection, we gathered patient feedback from 10 patients. We also saw NHS Friends and Family Test feedback forms which provided a positive view of the dental team and care provided by the practice.
Comments included:
“The service at the surgery from both the dentist and reception staff is exemplary.”
“Professional and friendly dentists.”
“Friendly and helpful reception staff.”
“In all a pleasurable experience.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Communication via telephone is always very efficient.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Clear information given.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.