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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF | 84.93 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Patients told us they felt safe and well cared for by the dental team.

The service had a safeguarding policy in place to protect patients and provide the dental team with guidance about how to keep them safe. The dental team we spoke with were clear about the action they would take if they had any safeguarding concerns. The core dental team had received training on safeguarding and this was confirmed by certificates on personnel files. In relation to adult patients who lacked capacity, the dental team knew about the need to consult with social care professionals so that the person's well-being was safeguarded. The provider had ensured the relevant contact numbers were available and accessible to staff in both treatment rooms and the reception area in the event a concern arose.

There was a whistle blowing policy and the dental team knew how to "whistle blow" and who to inform if they had any concerns.

We saw a detailed protocol for dealing with physical and verbal abuse from patients and their representatives.

We saw records which showed the provider had ensured staff were suitable to work with vulnerable adults and children. For example, we saw that Criminal Record Bureau (CRB) checks and personal references were in place for all staff who worked at the practice.