Aesthetic Smiles

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Comments included, “I have been a patient of this dental practice for many years. The practice is always very clean and tidy, and I am always more than satisfied by adherence to infection prevention measures, especially around the time of the pandemic when they were able to reopen. The reception staff are always welcoming and very friendly and polite and always do their very best to assist me with any queries I may have. The dentists I see are very kind, friendly and professional and treat me with courtesy and respect. They explain everything very clearly and I am always confident in their clinical knowledge and practice. Whilst I am in the dental chair, I feel that I am the focus of their attention and my comfort with regards to everything from the positioning of the chair to whether I am experiencing any discomfort or need a break from whatever they are doing is their priority. I would be confident to recommend Aesthetic Smiles to anyone who required dental treatment. I also have 3 monthly appointments with a dental hygienist who is also friendly and caring. She always provides me with clear information as to how I can best look after my teeth and improve my gum health. I have never had cause to make a complaint relating to treatment at Aesthetic Smiles.”

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey which indicated a high level of satisfaction with the care and treatment received.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.