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Inspection report

Date of Inspection: 18 March 2014
Date of Publication: 13 June 2014
Inspection Report published 13 June 2014 PDF | 78.18 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 March 2014, checked how people were cared for at each stage of their treatment and care and reviewed information given to us by the provider. We were accompanied by a specialist advisor.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

At the previous inspection one person told us that their dentist did not check their medical history during their appointment, which meant that possible changes in the person's medical status would not have been considered in their treatment plan. We checked ten patient files and found that there were up-to-date medical histories.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. At the previous inspection we found several out-of-date items used for people's treatment, such as an expired tooth whitening system. At this inspection we checked a range of equipment and found that all items were in date.

There were now effective systems in place to deal with foreseeable emergencies. At the previous inspection the oxygen canister had expired and staff told us they had not been given recent training on first aid and fire safety. Staff did not know where the emergency drugs were kept, and there were no checklists to show that equipment and medication was in place and checked on a regular basis. This meant that there was a risk that should a patient collapse in the surgery, the dentist or the staff would be unable to help if medication or lifesaving equipment was required. At this inspection we found that the provider had arranged basic life support and fire training for staff. The emergency equipment, including the oxygen canister were in date and being checked regularly, and staff were able to describe the actions they would take in the event of an emergency.