Eleanor Nursing and Social Care Ltd - Pantiles House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this re-registered service.

This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, were involved in the initial assessments of their needs which the team leader conducted as part of the admission process of prospective new service users prior to anyone moving into the scheme.

Peoples choices and preferences had been used to plan their individualised packages of care and support. Staff understood people’s individual needs and how these should be met.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received personal care and support from staff according to their individual assessed needs and wishes.

Staff were supported through training and supervision to deliver care and support people in line with legislation, good practice and standards. Managers also conducted regular monitoring checks on staff during call visits to observed their care practices and assess how well they were supported to meet their needs and wishes. Managers assessed, monitored and reviewed people’s care records at regular intervals to ensure they remained up to date and contained relevant information about people’s current needs and preferences.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

People were encouraged and supported to raise safety concerns with the provider. Managers and staff understood the importance of reporting safety concerns and learning lessons when things went wrong.

Systems were in place to support staff to report and record safety concerns and events when these arose. Managers investigated safety concerns and events and used the learning from these to support staff to continually improve their practice, reduce risk and keep people safe.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported by staff to stay healthy and well in line with their assessed needs and wishes. Staff knew when people were unwell or in pain, discomfort or showing signs of an infection. Staff supported people to access services for their health care needs. For example, staff ensured people routinely attended scheduled health care appointments and had regular screening and check-ups with a range of community-based health care professionals including, GP’s and district nurses. One person told us, “The staff are very good at making sure I get to see my GP or the community nurse whenever I need them.”

Information about people’s healthcare needs was assessed and reviewed at regular intervals. This meant staff had up to date information about people’s needs to help them support people to live healthier lives.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People experienced positive outcomes from the care and support provided by staff. People’s care and support was regularly reviewed to ensure this was meeting their needs and expected outcomes. Staff understood how to support people to help them achieve positive outcomes in relation to their care and support needs. They monitored the care and support provided to people and knew what action to take if any improvements to this were required. Systems were in place to monitor the care and support provided to people to ensure this remained effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand the care and support staff wished to provide them. This enabled people to consent to this if they wished. People’s care plans made it clear what decisions people could make for themselves. The service demonstrated working within the principles of the Mental Capacity Act 2005 (MCA). Staff understood people’s capacity to make decisions about the care and support they received. Managers and staff confirmed they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DOLs) training.