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Inspection report

Date of Inspection: 23 February 2015
Date of Publication: 24 March 2015
Inspection Report published 24 March 2015 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 February 2015, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We examined staff files containing recruitment information for three staff members. We found evidence staff had undergone the required procedures, including Disclosure and Barring Service (DBS) checks before being allowed to work with patients. There were also copies of blood borne virus risk assessments, staff contracts and signed patient confidentiality statements in staff files.

We noted, on commencing employment, all staff underwent a formal induction period. The records showed this process was structured around allowing staff to familiarise themselves with the practice's policies, protocols and working practices. Staff 'shadowed' more experienced staff until such time as they were confident to work alone. Staff worked a three month probationary period, after which they were assessed regarding suitability for permanent employment.

We examined training records and spoke with staff members. The records showed staff possessed the requisite skills and experience to care for patients safely. The training staff received was relevant to the care needs of the patients they were looking after, for example in Legionella awareness and safeguarding children and vulnerable adults. One staff member told us, "It's a good place to work and it's a very supportive atmosphere".