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Archived: Sherwood Dental Practice

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with six people about the quality of treatment they received at the practice. People told us they were happy with the treatment they received and that all staff were friendly and welcoming. Their comments included, ‘’They explain everything’’, ‘’Their main concern is patient care’’ and ''It is a practice I would be happy to recommend.''

There was a clean and comfortable waiting room. Current magazines, books, a television and dental information were available for adults and children to help people pass the time while waiting for their appointment. There was also a small onsite shop where people could purchase dental products

We found a range of information was available to people about services provided and the costs. People who had treatment under the NHS told us they had not been pressurised to pay privately. A person who had private dental work undertaken told us that all the fees had been explained and there had been no shocks regarding the cost.

Useful information on maintaining good dental health and general wellbeing was available for people using the service. Information was also provided on how to access dental treatment when the practice was closed. This included a message on the practice answer phone of who to contact.

Care and treatment was planned and delivered in a way that ensured people's welfare. People told us that their medical histories were discussed and checked at each appointment. People told us that they had enough information about their treatment options and what to expect and had been able to make choices about their treatment. During our visit we found that the treatment rooms had large televisions where the dentist was able to show a photograph of the person’s teeth. This enabled the dentist to give the person both a verbal and visual explanation of the treatment.

We spoke with one of the dentists and they were able to give us examples of how they managed people's anxieties. They told us how they talked to people and reassured them to try and put them more at ease. The people we spoke with confirmed what we had been told. One person who was nervous about going for dental treatment told us that the dentist had helped them to gain confidence in going for their appointments. Both clinical staff and people who used the practice told us that appointments were not rushed.

People also felt that they could get treatment when needed. They told us they were able to get appointments for emergency treatment. Two of the people we spoke with had received emergency treatment and this had been done promptly as they were in pain.

The dentists told us how they carried out an examination and in consultation with people using the service decided the most appropriate treatment. During our visit, we saw that there were paper and electronic dental records for the people treated at the practice. These confirmed what we had been told.

Ongoing records of treatment provided to people were held, supporting continuity of care and information on any specific risks or preferences for people. People had completed a medical questionnaire and were asked if there had been any changes to these when they came for their appointments. This meant any necessary changes to people’s treatment plans could be made. The provider may find it useful to note that for one person, their medical questionnaire had not been fully completed, however information on the computer did show that their health needs had been discussed. Information showed that the person may have benefitted from extra support in completing the questionnaire due to their needs.

Following explanations and discussions, people were asked to provide their written consent to treatment. A detailed record of the treatment completed and advice on what happened next was then made. The frequency of check ups and follow up treatment was based on people’s individual needs and current oral and dental health. The dentist told us how they referred people to other serv