- Care home
Ridgeway Court Care Home
Assessment report published 2 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 25th February to 23rd March 2026. Site visits took place on 25th February and 04th March 2026.
Ridgeway Court is a residential care home for up to 39 people providing support to older people, younger people, people with sensory needs, physical disability, and people who live with dementia. At the time of our inspection there were 34 people living at the service.
The last full comprehensive inspection for Ridgeway Court Care home under the previous provider was undertaken in July 2019 and the provider was rated good.
This provider was registered with us on 12 August 2024, and this is their first assessment.
We identified breaches of regulation in relation to consent as people’s rights were not always respected under the Mental Capacity Act. The governance systems were not always effective in identifying shortfalls to ensure these were addressed. Training as staff had not completed core training to ensure they had the skills and knowledge for their role.
Ridgeway Court Care home does not currently have a registered manager, but the provider was actively recruiting, and an interim manager was in place covering the role.
We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the provider was supporting 1 person with a learning disability and 1 person with learning difficulties. However, these were not their primary needs for living in the home. However, the provider should still have regard to ‘Right support, right care, right culture’. We found the provider was unaware of this guidance until we discussed this with them.
We found several areas of the environment required updating as it was worn. Not all staff had completed training to ensure they had the skills for their role. Care records were not always person centred and did not always reflect the support provided to people. The provider had failed to ensure statutory notifications had been submitted to CQC.
The provider had audits and improvement plans in place covering a variety of areas including medicines, environment, and records. We found systems were in place to review incidents and accidents, and action was taken to learn lessons from these. However, these had not been fully embedded into practice. People were supported by staff who had been recruited safely and understood how to protect people from abuse. The provider had systems in place to seek feedback from staff and external professionals.
People's experience of this service
People and relatives told us overall they were satisfied with the care and support they received, and staff were kind and caring and knew them and their needs well. People and relatives told us overall they felt safe when being supported by staff. People and relatives knew how to raise concerns if they needed to. Some people were not satisfied with the meals provided; however, the provider was introducing new menus. Some people felt the activities could be improved particularly for those people who did not wish to attend group activities. A new activities programme was being introduced. The provider had systems in place to seek feedback from people and their relatives.
While people expressed general satisfaction with their care, our assessment found some areas which did not meet the expected standards.