The Lee-on-the-Solent Dental Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access reading glasses to support patients with impaired vision. The practice was wheelchair accessible with a portable ramp to enable access, ground floor treatment rooms. One treatment room contained a knee-break dental chair which improve accessibility and comfort for those with limited mobility.

Staff were clear about the importance of providing emotional support to patients when delivering care. All staff had worked at the practice for many years and had established long-standing relationships with patients. Staff told us they understood and addressed any concerns patients may have prior to or during their appointments.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. Staff told us of occasions where they would accompany patients to their cars or homes to ensure they remained safe.

The practice displayed its opening hours and provided information on their website and patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. Patients told us, “You are always seen the same day or next in an emergency.”

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.