Samfos Health - Merton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs and had clear care plans in place identifying people’s support needs and how staff should deliver care in line with people’s preferences. People and their relatives told us care was personalised and based on their individual needs. Feedback confirmed people were involved in developing and reviewing care, which supported accurate assessment.

The provider planned and delivered people’s care with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and relatives described staff as skilled, knowledgeable and professional. One relative said, “They are definitely well trained and try to please [their family member]”. This reflected that staff applied appropriate knowledge when delivering care and provided care in line with best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked collaboratively with partners and within teams to deliver effective care.One relative told us, “They are always pleasant and appear to be a good team”. People also described continuity in care, for example having a team of care workers who knew them well, which helped maintain consistency and effectiveness.

The service engaged positively with the wider health and social care system and worked in partnership with external professionals. This supported joined-up care and effective outcomes for people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People told us staff supported them in ways that promoted their wellbeing and daily functioning. Relatives described care workers assisting with personal care, food, and accessing medicines, which contributed to maintaining people’s health. Care staff were able to provide support to people to access health care services should this be required. Care staff provided support with meal preparation as required, and supported people to have maintain a balanced diet.

The provider routinely monitored people’s health and wellbeing to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider monitored people’s care and used this information to drive improvement. Staff worked with people to provide a service that met their individual needs and improved their outcomes, this included putting time in to find the right care worker to support someone where people felt comfortable in their presence and were able to build trusting relationships.

The provider told people about their rights around consent and respected these when delivering person-centred care.

The provider made sure people were involved in decisions about their care and that consent was sought in line with legislation and guidance. The provider recorded information about consent and capacity within people’s care plans. This supported staff to understand people’s ability to make decisions and to act appropriately.