Grays Dental Care

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site inspection on 16 December 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Altrincham, Greater Manchester and provides NHS and private dental care and treatment for adults and children.

Due to the nature of the building, there was no step-free access to the practice. However, car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 5 treatment rooms. The total number of staff was 14. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 3 dental nurses, 1 dental hygienist, 1 receptionist and the practice manager.

People's experience of this service

Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. On the day of our inspection, we saw patient feedback from 24 patients, who had completed paper feedback forms. We also reviewed feedback from 162 patients which was collected by the practice in November 2025 Comments included: "The practice assistant was very accommodating and managed to get me an appointment at a short notice around my availability. The practice is easy to find and access, andI was informed about emergency appointments. All staff were very friendly, welcoming and communicated well throughout, I felt well looked after, respected. I was informed about my treatment as well as the overall cost for me to be able to make an informed decision. I would definitely continue to recommend this practice to others.” "My experience has been consistently excellent. My dentist is extremely professional, kind, and understanding. I have a long-standing dental phobia, and [my dentist] always puts me at ease with her gentle and reassuring approach.” "I have been a patient of this practice for many years. All the staff provide a 5-star service. It is difficult to express how rare it is to find a Dentist that takes the time to explain everything, including the costs and ‘what could go wrong’. I never feel pressured into treatment. [my hygienist] is very gentle but also thorough.” Patients commented positively about the standards of cleanliness. “Waiting room was clean and relaxing.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.