You are here

All reports

Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 1 February 2012
Inspection Report published 1 February 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People using the service experience effective, safe and appropriate care, treatment and support that meets their needs.

User experience

We spoke to four patients who described the care they experienced. They all felt that the practice delivered care and treatment in a way that met their needs and felt safe when they had treatment. They also felt involved in the planning of their orthodontic care and were asked for their consent before treatment was undertaken. They said that staff communicated with them well.

Other evidence

The practice has a patient information leaflet which gives details about the practice including surgery hours, emergencies and information about how to make a complaint. The waiting room has a large screen which shows pictures of patients before and after orthodontic treatment at the practice. We were shown a consent form which allows for the use of identifying photography.

We saw evidence in the form of letters which showed that patients had been offered choices as to treatment options. There were also consent forms for patients. Treatment specific information leaflets are also provided for patients.

There are local rules for the digital x-ray machine which is located in a lead lined room behind the reception desk.

We saw evidence that staff had undergone appropriate training in a range of areas. These included training in complaints’ handling and child protection undertaken on 7 October 2011 through the Regional Dental Education Office. Training in basic life support took place on 12 January 2011 whilst first aid training was undertaken on 18 August 2010.

There are monthly practice meetings which discuss the management of the practice, audits and training issues. During a meeting on 16 June 2011 staff were asked to read a file which contained the Care Quality Commission (CQC) policies and to sign that they had understood them. There was also a discussion of child protection procedures at this meeting.

We saw evidence of audits being undertaken including a radiograph report audit and audits of treatment forms, and the labelling of patient notes. Patient and parent end of treatment questionnaires and new patient questionnaires are undertaken to measure people’s experience of care.