Ashton Meadows Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since registration in July 2024. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person-centred care and support from staff, focussed on their individual needs. Their records reflected their choices and preferences which helped staff deliver the care and support people wanted.

Managers undertook monthly checks of people’s care and support needs. They asked people and their families for feedback about the care and support provided and whether this was meeting their needs. Managers made any changes requested, and care and risk management plans were updated accordingly so that staff had current information about people’s needs.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Managers understood that people had diverse and varied needs and made sure people’s care and support was assessed, planned and delivered to meet these. Staff understood people’s individual needs and made sure the care and support they provided was in line with their preferences.

Staff worked well with healthcare partners to ensure people’s diverse needs could be met through joined up care and support from everyone involved in their care. A healthcare partner told us, “Within my role, I will often see people under the age of 70. It is reassuring for me to be able to help transfer them to a modern, homely environment rather than what is traditionally thought by some of when thinking of more established nursing homes. I find this brings both the person and their families a greater sense of peace.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs were assessed and recorded in their care plans and shared with staff to ensure these needs would be met. Information was available to people in accessible formats if this was required, for example in different languages or large print.

Staff understood people’s communication needs and provided information in a way people could understand. We observed staff provided people with information, clearly and concisely, which helped people make choices and decisions.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were supported to give feedback, raise concerns or make a complaint. A relative told us, “I would feel comfortable raising any issues. I would go to the manager or deputy manager, but I have had no complaints.”

Managers were responsive to people’s feedback and acted to make changes when needed. The registered manager told us, “I make sure I’m available, open and honest with people. I listen to people, and I’m not closed to their ideas.”

Arrangements were in place to investigate complaints about the service. Managers investigated complaints and made sure people were provided with a response about how these had been dealt with, including actions taken by the service to make sure lessons were learnt so that mistakes would not be repeated.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People received care and support based on their individual preferences. Staff understood people’s routines and their choices and preferences for how and when they wished to receive care and support. They accommodated any changes when people wanted this.

Managers undertook regular monitoring and reviews of people’s care needs to make sure care and support was provided to people in line with their choices and preferences.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People received fair and equal treatment at the service because staff made sure they received care and support that met their individual needs. One person told us, “They are aware of who you are and what your requirements are.” A relative said, “[Family member] is treated well and with respect.”

Staff understood people’s right to receive care and support that met their individual needs. A staff member told us, “People have privacy and choice. We ask people how much they want to be involved with things and respect what they want.”

People’s records contained information about their individual needs including those related to their protected characteristics. These are categories people are protected from discrimination against, by law. People’s care and support had been planned to ensure these needs could be met. The registered manager told us, “We make sure we understand people’s individual needs, and we adapt their care to meet these.”

Activities and events at the service were designed in line with people’s individual needs and preferences. People were actively encouraged to take part in in these to reduce risks to them from becoming socially isolated. A relative said, “[Family member] does some of the activities. They have done painting, cooking and exercise classes…sometimes [family member] just likes to be in their room listening to music, and the carers, when they come in to get them ready, have a little dance, while they are doing that for a bit of a laugh.” The registered manager told us, “People are encouraged to take part in activities. Some people choose to stay in their rooms but are checked on frequently. We try and get as many people out at lunch as possible.”

People’s specific dietary needs were catered for at the service. People’s religious and cultural beliefs were also respected, and people were supported to practice their faith.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to be involved in discussions about their future care needs, including their needs at the end of their life. Their preferences for this were documented in their records. This ensured people’s wishes and choices would be respected at the appropriate time. A healthcare partner, who specialised in providing end-of-care, told us, “They support both the resident and their families during what is often a very difficult and sad time. I have had positive feedback from next of kin of a resident they cared for. They were able to support this particular resident with some unusual beliefs, however understood the situation and cared for them with great respect.”