- GP practice
i-HEART 365 Service - Out of Hours Service
Assessment report published 7 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 30 September 2026. The provider, Barnsley Healthcare Federation CIC – HSCA provides out of hours GP services to the population of Barnsley between the hours of 6.30pm to 8am Monday to Thursday and from 6pm Friday to 8am Monday. We conducted this assessment to follow up on a breach of regulation found at their last assessment on 24 February 2026 when it was rated good for key questions safe, effective, caring and responsive and requires improvement for well-led. We carried out this assessment on 30 September 2026 and looked at the quality statements in the safe and well-led key question which contributed to the breach of regulation. Since the last assessment, the service had made significant improvements and was no longer in breach of regulation. We found that the service was meeting the quality statements we assessed and will remain rated good in safe and is now rated good in well-led. As the other key questions were not reviewed during this assessment, the rating of good is carried forward from the previous assessment and the overall rating of the service will remain as Good.
The service operates from the main site at BHF Priory Centre, Pontefract Road, Lundwood, Barnsley, S71 5PN with a branch site at Lakeside Surgery based at Goldthorpe Green, Rotherham, S63 9EH. We visited both sites as part of this assessment. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were positive about the quality of their care and treatment. The provider sent every person who attended the service a feedback form. Results showed high levels of satisfaction, for example, in August 2026 they received 70 responses with 89% rating the service as either good or very good. Feedback was largely positive, with patients highlighting the staff as helpful, friendly, and professional. Patients reported feeling listened to, receiving clear explanations, and being treated with kindness, dignity and respect.