Wollaton Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided an overwhelmingly positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. One person told us, ‘My wonderful Dentist, always goes the extra mile to ensure amazing care and attention. But not only that, he is smiley and cheerful and instantly creates a calmness that one wouldn’t normally associate with a visit to a Dentist.’ Also, ‘I consider myself very lucky to be a patient at this practice and I never take it for granted. I genuinely don’t ever want to go anywhere else. These lovely people deserve lovely patients who appreciate the amazing quality of care and the human approach that means so much.’

Patients said staff were professional, courteous, and considerate. One person commented, ‘Such a lovely family practice. Kind gentle does excellent work. Very reassuring.’

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Comments included, ‘Our family dentist is very considerate of our young children's concern and uncertainty of visiting a dentist. In the case of our (young child), he was happy to inspect her teeth while she stood with her mouth open rather than needing her to sit in the big chair.’

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.