Compass Care Derbyshire Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were supported by staff who knew them well and treated them with kindness, compassion, and respect. The registered manager regularly worked alongside staff and carried out spot checks to maintain oversight of the quality of care provided and to obtain feedback from the person regarding their care provision.

The person told us staff consistently protected their dignity and privacy. For example, they ensured the person remained covered during personal care and transfers, kept doors closed, and supported them to access and use their preferred items such as toiletries.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans contained detailed information about what was important to people enabling staff to provide personalised support that respected their individuality.

Staff understood the importance of delivering person-centred care and used care plans to guide their approach. These records included relevant social and personal information to help staff understand the person beyond their care needs and support them in a way that reflected their lifestyle and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain relationships which were important to them. Care plans included information about how people preferred to be supported. People were supported by staff to maintain as much independence, choice and control over their lives as possible.

The service actively supported people to continue doing the things that mattered to them. For example, the person told us, they had enjoyed going away and had initially been concerned this would no longer be possible. Staff worked closely with them to maintain this important aspect of their life, which helped the person continue pursuing their interests, achieve their goals, and live as independently as possible.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were alert to people’s needs and took the time to observe, communicate and engage people in discussions. Emergency contacts were included in people’s care plans with additional details captured.

The registered manager confirmed carers were quick to respond to any concerns and raise these appropriately and staff confirmed they were able to provide additional support at times of crisis when contacted.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about working for the service and described a supportive and inclusive culture. They told us the registered manager encouraged staff to be the best version of themselves and was always available to provide support and guidance.Staff confirmed they received regular supervision and ongoing support, including access to on-call management advice. Discussions and team meetings were used to encourage engagement, share feedback, and support staff development.

The provider recognised the importance of staff wellbeing. Staff had access to wellbeing support through the organisation's HR services, and the registered manager regularly checked on their welfare, including discussing any personal circumstances and supporting flexible working arrangements where possible.