The Westbury Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were caring, on person said, “staff are lovely” another said staff were “very good”. People felt they were treated in a dignified way by staff who respected their wishes.

We saw people being treated in a kind and respectful way by staff that demonstrated they knew them well.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans held details of their individual preferences so staff could support them in a way that encouraged their individual choices. The care plans we reviewed had information about people’s past experiences and staff could tell us about their lives that demonstrated they knew people well. People told us staff knew them and their families well and talked to them about their interests when they had the time.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to maintain their meaningful relationships. We saw people regularly had visitors who were made welcome by staff.

Staff ensured people had choices over day-to-day activities such as what to eat and whether they wanted to join activities.

We saw positive interactions from staff with people over lunchtime, ensuring people got choices of what they wanted to eat and drink.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding in a timely way to people’s immediate needs. People had call bells in their rooms that had been placed within their reach to enable them to call for support when needed. Leaders could demonstrate they had appropriate processes in place to escalate concerns if peoples support needs changed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were generally well supported by leaders. The received regular supervisions and team meetings. The registered manager had an open-door policy and had a strong presence in the home.

Staff told us that the registered manager was approachable and listened to them. The provider encouraged staff to access mandatory and other training to enhance their skills.