- Care home
Bassett House
Report from 14 October 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 12 November to the 19 November 2025. Bassett House is a care home providing nursing and personal care to 49 people at the time of the assessment. The service can support up to 63 people who are over and under 65 yrs, have sensory impairment, physical disabilities and live with dementia. This assessment was carried out to follow up on action we told the provider to take at the last inspection.
The service had been in breach of regulation for good governance. We found improvement had been made and the service was no longer in breach of regulation. People now had up to date care plans and risk assessments, which gave staff guidance on how to support people. Care records were being transferred from paper onto an electronic care planning system. This enabled staff to access up to date information on people’s care needs. Improvements had been made to people’s medicines records which demonstrated people received their medicines as prescribed.
Whilst improvement had been carried out to improve governance systems, further improvement was needed to make sure the provider had good oversight of all areas of the service. For example, records relating to kitchen management had not been consistently completed. There was a reliance on the registered manager by the provider to make sure all areas of the service were performing to the provider standards.
There were enough staff available to safely meet people’s needs. Staff had been recruited safely and provided with an induction and refresher training. Staff also received supervision and support to develop their skills and knowledge.
The service was going through a large-scale refurbishment which had been risk assessed to reduce the impact on people. Staff kept the service clean and health and safety checks for the environment, facilities and equipment were still taking place.
Staff worked closely with a range of healthcare professionals to make sure people had good access to timely health care. Professionals shared feedback about effective communication and a partnership approach to meet people’s needs.
People were able to take part in activities at the service, and some people were supported to go out on trips in the local community. People could have visits from friends and family when they wished.
There was a registered manager in post who understood their role and responsibilities. We received positive feedback about the management approach at the service from people, relatives, staff and professionals.
People's experience of this service
People and relatives spoke positively about the service and told us they had been asked for their views and feedback. People said the staff were kind and caring and there were enough staff to meet their needs.
People knew who the registered manager was and felt able to share any concerns. One relative said, “I know who the registered manager is, and she is approachable.”
People and relatives confirmed they had been involved in care planning and invited to care reviews. People had mixed views about the food, some felt it was very good, whilst others said the quality was inconsistent. People had a choice of meal and there were drinks and snacks available.