Purbeck Personal Assistants

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed people being treated with kindness and respect. Staff knew people well. People spoke positively about the staff who supported them. Comments from people included, “The staff we have, they are carers, they care and my relative feels very confident with them and they are nice people. Nothing is too much trouble, they reassure my relative, make them comfortable.” Another relative told us, “They are all very kind, very calm, and they send in familiar faces. My relative doesn’t like a lot of change, so they send a team of four different carers in-to them.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff told us they provided person-centred care. Comments from staff included, “I do my best to enable people to have a greater sense of control and autonomy, we support with confidence and dignity whilst keeping them safe and supported.”

People and relatives told us staff understood what was important to people and that care was provided in line with people’s wishes and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans contained information on people’s abilities and how to support them in their day-to-day life.

People and relatives told us people were encouraged to retain as much independence as possible, and they had choice and control of their lives. One relative told us, “On Tuesday my relative didn’t want their hair washed, and they are quite happy with that. My relative is quite happy to make their wishes known.” Another relative told us, “They do all my relative’s meals. If they refuse to have breakfast, they will make them a plate of food to nibble at. There’s always plenty to drink and I always make them a cup of tea. They always ask my relative what they want. They usually say a couple of choices.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People had their needs met responsively. We observed staff responding to peoples’ immediate needs in a timely manner. For example, a person called to request an extra care visit with very little notice as they were also expecting a visit from a healthcare professional. The service supported this request and immediately organised for staff to visit the person.

The provider had a system in place to record all communication with health and social care professionals. This meant all information was kept centrally and was accessible to staff.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider sought feedback from staff through surveys. The provider offered an employee assistance programme with access to welfare services. We received positive feedback from staff about the support they received from the management team. Comments included, “I have a work life balance here.” Staff told us they could approach the registered manager with ideas for improvements and they would be listened to. One staff member told us, “I find the management team to be supportive and approachable. They are always quick to help if there's an issue. They give positive feedback and praise and recognise good work… I feel valued in my role.”