Highfield Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. Thismeant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Detailed assessments were completed with people, and their relatives, prior to people starting to use the service. Staff gathered information that would help ensure people received support that met their needs and preferences. People told us, “[Staff] asked me what my hobbies are, if I liked painting or whatever. They asked what support I would like. They are very good here.” A relative, of a person who used the service for short stays, said, “We had a phone call and home visits before [person] came in the first time. They found out about [person’s] medication.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff had a good knowledge of people’s preferences and dislikes regarding food. There was a strong emphasis on involving people with menu reviews and choices.

People were very positive about the food on offer. One person said, “The food is very, very good. They do some wonderful soups. They have just started a new thing; they used to come in the morning and ask what you would like. Now they wait until you come into the dining room. You can have an alternative from the menu if you like.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well with health and social care professionals, and people were supported to access a range of health and social care external services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records included detailed information about people’s health conditions and how these might affect them. People were supported with issues around nutrition and there was a range of activities on offer, including physical exercise, that supported people’s well-being. One relative said, “They are looking after [person] well. They are encouraging [person] to walk, to make sure [person] keeps walking.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Reviews of care and support took place regularly and care records were updated when peoples’ needs changed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff sought people’s consent to care and support. Some records relating to consent needed improvement. A plan of action to complete all required documents was put in place on the first day of our inspection. This was completed following our inspection.

We observed staff members sought peoples’ consent and asked people if it was convenient to undertake any tasks. People told us their consent was always sought. People said, “They are very polite and check with you if it’s alright.”